---
title: "Zipilot | AI Assistant for Service Businesses"
description: "Zipilot answers website chat and WhatsApp messages using your business information. It manages appointments and passes questions that need a person to your team."
canonical_url: "https://zipilot.com/en/"
language: "en"
alternate_language_url: "https://zipilot.com/"
last_updated: "2026-08-30"
---

# Answer questions. Book appointments.

Zipilot is an AI assistant for service businesses and professionals. It uses your information to answer website chat and WhatsApp messages. It manages appointments and brings in your team when needed.

[Request a pilot](https://zipilot.com/en/#pilot-contact) [See how it works](https://zipilot.com/en/#product-flow)

We help you set up and test it

Zipilot · Northstar Home Services

Hi, can you check the air conditioner this week?

Yes, Wednesday at 10 a.m. or Thursday at 2:30 p.m. Which works for you?

Thursday at 2:30 works for me.

You're booked. We'll send the confirmation by email.

Example conversation

## How it helps your team.

### Uses your business information

Answers using your services, prices, hours, and policies. Asks questions to see whether your services fit the customer's needs.

### Manages appointments

Checks available times. Books, reschedules, or cancels appointments.

### Website chat and WhatsApp

Replies to your customers in English or Spanish.

### Passes conversations to your team

When a person needs to step in, they can see what has been discussed.

## It depends on what your customer needs.

A reply may be enough. Some requests need a booking. Others need someone from your team.

### An answer

> What's included in the service?

Answers using your business information. If that resolves the question, the conversation can end there.

### An appointment

> Can I move my appointment to Thursday?

Checks available times and asks for the details needed to manage the appointment. Your team steps in only if needed.

### Your team

> I need to speak to someone.

If the customer asks for a person or Zipilot cannot resolve the request, it passes the conversation with context. Your team decides what to do next.

## Try Zipilot in your business.

The pilot lets you see how Zipilot fits into your daily work.

[Request a pilot](https://zipilot.com/en/#pilot-contact)

-   Guided setup
-   Direct support
-   Goals agreed with you
-   Testing in your business
-   Review of your feedback

Taking part means testing the product and telling us what works and what needs to improve.

We agree on access and setup with you before the pilot starts.

## Frequently asked questions.

### How does the pilot begin?

First, we talk about your business. We review your goals, channels, and systems. We set up Zipilot with you and agree on which results to measure before starting.

### Which channels are included?

Website chat and WhatsApp. Zipilot replies in English or Spanish. If the conversation moves to your team, the person taking over can see what has been discussed.

### What if it doesn't know the answer?

It asks for more detail or passes the conversation to your team. Its answers should be based on the information you provide. If a price, policy, or available time is missing, it should ask rather than guess.

### Can it manage appointments?

Yes, through the booking system you connect. From website chat or WhatsApp, Zipilot checks available times and can book, reschedule, or cancel appointments.

### How does it handle sensitive questions?

It passes them to your team. Zipilot does not give medical, legal, or financial advice. Sensitive questions or requests outside your business rules go to a person with the conversation context.

### What happens when the pilot ends?

You decide whether to continue. We review the results with you and discuss whether Zipilot helps with your daily work. There is no obligation to continue.

## Tell us about your business.

Leave your details so we can contact you about the Zipilot pilot.